The HTC Returns process is set up for customers to return handsets that have faults with their HTC Handsets and often the process itself is subject to a lot of criticism. Recently I was forced to use the returns process myself following what I would describe as a “defective Gorilla Glass 2” problem with my own HTC 8X.
Following a return to Three who advised it was out of warranty and would not be repaired I decided to jump a step further and following a tweet to Three and HTC they had teamed up to offer me the support I so badly needed and agreed to take the device in to have it looked at and repaired.
So here’s where my story begins…
Wednesday April 10th 2013: Following an Email to an HTC representative on the same day I was contacted by the HTC Support Team to arrange pick-up of my phone to be taken into the repair centre.
Thursday April 11th 2013: Device picked up by UPS at my home
Tuesday April 16th 2013: Device returned by UPS to my home
So as you can see, whilst some people really suffer and have cause for being upset when it comes to returning things, having them fixed and returned, I have nothing but praise for the HTC team. A 4 day turnaround on a rapair is something I never expected, in honesty, reading the horror stories I have read I expected to wait weeks.
I take my hat off to HTC and Three for helping me get this sorted. Say what you like about either of these companies but facts speak for themselves, not rumour or hearsay.