We’ve been sent a letter today that has been sent on to Carphone Warehouse CEO Andrew Harrison where an Employee hits out about the direction the company are moving in.
Take a read and leave your thoughts (if you have any) below…
An open letter to Andrew Harrison, Carphone Warehouse.
Firstly I would like to apologise for this letter being anonymous, I do not feel it an ideal thing to let you know who I am, for obvious reasons.
The reason for writing to you is myself, along with many other people feel that the company is
moving in the wrong way. We understand that a company such as Carphone needs to remain
profitable or our jobs could well be at risk. What we don’t understand is how you are going about trying to ‘motivate’ us, the very people that Carphone needs to be a success.
As hard working individuals who worry about the future you haven’t made us feel valuable, more a disposal asset that the company can chuck away at a moments notice. With a blatant
disregard for us why should we have any loyalty to Carphone, a question many ask and very few can answer. Day after day of verbal abuse, threats of violence it has come to a point where
these new policies have made it quite clear that the company values the profit over the well being of the very people that drive the success and make the company what it is. Whilst you are off spending a million or two on a boat new RGM’s are chucking their weight around, installing fear in staff instead of motivation, support and assurance that Carphone will and is there to support its employees.
Richard Branson said it with:
‘The way you treat your employees is the way they will treat your customers’
How true is that? The way we are being treated what are you expecting?
I’ve decided my value as a colleague is non existent and it might be time to move on, I don’t think that this will have any impact on how you operate as a company, I doubt anything will but I don’t think I’ll , like many be hanging around to find out. A sad thing to have a company where staff feel such a thing but I suppose one that probably is the norm in this day and age. I could use Pulse to put my feelings across, you know that anonymous questionnaire we have to fill in that asks if us questions that tell you who we are, the questionnaire managers tell us to fill out so that it makes them look good.
How ridiculous is it that people who perform well are being threatened, those who make
Carphone Warehouse so successful. How ridiculous is it you are searching for anything,
including a single bit of paper work out of place to ruin someone.
It would also be well worth Carphone remembering that they are not an insurance call centre,
retention of people is key to the growth and possible high value investment or purchase of a
company is it not? You may want to get rid of 10% of us, doing that and then seeing more walk
away isn’t the best outcome. You could do it the right way, approach us and offer redundancy
instead of trying to sack people, it’s all figures though, the city need to see the right figures don’t they. The job market is tough, that won’t help an employee find another job, but that isn’t what you are concerned about though.
The head of retail sent an email round to everyone saying well done for Carphone picking an
award up recently, best you remember how Carphone won that and it wasn’t down to you, it was us that made it happen.
How do you think customers would react to how you are making us cross sell, over sell and try
and urge them to take out insurance, fixed line and cases, all being a metric you target us on and the consequences of not hitting the PAYM Geek, PAYG Geek or each store selling enough fixed line each month. Do you honestly think customers want to be looked upon as bits of meat when they walk through the door. I certainly do not want to be hounded about broadband when I walk in to a shop or have staff trying to hard sell me things I don’t need or can’t afford. It’s your fault your staff have turned out like this, they are now what Phones 4u used to be.
The one thing you aren’t targeting us on is service, I’ve explained this to customers and they
aren’t that impressed. I’ve pointed them to other retailers, network stores where they might get
looked after better.
I’d urge you to change the wording on your corporate site, you do not inspire or engage us and
we certainly do not feel valued and rewarded. Times are tough, people are watching what they
spend so I hope they choose somewhere else to take their hard earned money. My last few days
of Carphone will be urging them to do just that.
I hope you do change course, for the sake of all those hard working people that get paid under £7 and face unreachable targets for a few pounds more. The threat of going to work each and every day hoping you won’t be asked to ‘catch up in the office’ by your manager isn’t a good way to live.
A very sad and disappointed colleague.