As you may or may not be aware we have had reason to step up and contact the I’m Watch company recently (Read This Post). In doing so we have had more reports that people were not getting devices they paid for almost a year ago or that they were not getting their refunds processed as per I’m Watch’s agreement based on delays of shipping their devices.
Today I have sent them another email in an attempt to close this matter off and save a lot more people the grief that some customers are going through just now. Below is a copy of the email I sent.
Subject: Open Letter – Request for Statement
Date: Mon, 09 Jul 2012 17:13:00 +0100
From: John McKenzie
As you are aware I have posted an article on Land of Droid (http://www.landofdroid.com/2012/im-watch-try-im-ripping-you-off-watch/) outlining the history we as a site have had with your company and also an experience one of our readers has had with you.
I have tried on several occasions now to reach out and allow you the opportunity to respond however as yet you have declined to do this by not responding.
I reach out again in the hope you will provide an official response to the matter in hand and want to assure you that until we stop seeing complaints about refunds, people not getting their devices and other such comments on your Facebook page (https://www.facebook.com/imwatch) then we will work tirelessly to spread the word about customers experiences.
I look forward to a prompt response.
Land of Droid
T: +44(0)7718 281510
I sincerely hope that I’m Watch do not decline to comment on this however I wil ensure to keep you all updated.
If you own another blog, website or even just care about this matter then I ask you all to join with us and share our posts in whichever way you can to raise attention to this issue with us.